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What is Responsible Gaming?

How do I set deposit limits?

How do I set a channel limit?

How do I self-exclude?

How old do I have to be to use Paddy Power?

How can I prevent underage gamblers accessing Paddy Power?

I have self-excluded from Paddy Power, can I change my mind?

I have self-excluded from Paddy Power. Will I still receive e-mails?

Is there anywhere I can go to receive counselling about problem gambling?

Where can I find free support?

What is problem gambling?

How do I know if I have a problem?

 

What is Responsible Gaming?

Responsible Gambling is not about sucking the fun out of betting. It is simply about maintaining control of what you do with your time and your money. Being a responsible gambler means knowing how much time and money you want to spend on gambling and ensuring you stick to it. It may mean deciding not to gamble at all. By ensuring you have all the facts you can make responsible decisions which allow you to enjoy gambling without negatively impacting your life or the lives of those around you.

How do I set deposit limits?

Paddy Power offers you the option to set a personal deposit limit as part of our commitment to responsible gaming. In order to maintain the highest possible standard of responsible gaming, the deposit limit is controlled exclusively by the customer. Our customer service team cannot override the limit.

We offer deposit limits in two different denominations; a 24 hour limit and a weekly limit. The 24 hour limit means that exactly 24 hours must elapse from when you hit the deposit limit until you can deposit again. With the weekly limit, seven full days must pass.

You can edit your deposit limit in the 'My Account' section of the site under the 'Responsible Gambling' option. If you reduce a deposit limit the change will take effect immediately. If you increase a 24 hour deposit limit it will take 24 hours for the increase to come into effect. If you increase a weekly deposit limit, it will take a week for the increase to come into effect.

How do I set a channel limit?

Paddy Power offers you the option to indefinitely limit access to different areas of the site. This means that you will be unable to use that part of the website.

The areas you can limit are:

If you would like to limit your access to a specific channel you can do so by contacting our customer service team by phone, chat or e-mail, and they will be happy to help.

How do I self-exclude?

As part of our commitment to responsible gaming, Paddy Power provides options to customers who have issues with gambling. One such option is to request a permanent self-exclusion. When you request self-exclusion, Paddy Power will permanently close your account, and you will not be able to reopen it. In addition, we will make our best efforts to detect if you open any new accounts and close them as soon as they are discovered. We also recommend that you self-exclude for any other bookmakers that you may hold accounts with.

To self-exclude from Paddy Power you can do so by contact our customer service team by phone, chat or e-mail citing that you would like to self-exclude, and they will be happy to help.

How old do I have to be to use Paddy Power?

It is illegal for anyone under the age of 18 to open an account and/or to gamble with Paddy Power. The Company reserves the right to request proof of age from any customer and may suspend an account until adequate verification is received.

How can I prevent underage gamblers accessing Paddy Power?

If you as an adult share your computer, mobile or tablet with under-aged persons, always make sure that access to usernames, passwords, and banking-details is prevented. We also recommend the use of blocking software, such as NetNanny, to control what websites are viewed on your computer.

I have self-excluded from Paddy Power, can I change my mind?

No, when you self-exclude with Paddy Power it is permanent. The account can never be reopened again and we will make our best efforts to detect if you open any new accounts and close them as soon as they are discovered.

I have self-excluded from Paddy Power. Will I still receive e-mails?

Once you have self-excluded from Paddy Power, you will no longer receive any promotional e-mails 24 hours after excluding.

We also recommend that you delete any gambling apps off your mobile or tablet and turn off any push notifications relating to gambling.

Is there anywhere I can go to receive counselling about problem gambling?

There are many support organisations dedicated to helping people with problem gambling issues. The details of these organisations can be found here.

Where can I find free support?

Many support organisations offer free phone numbers and can also be contacted online. The counsellors will also be able to direct you to other organisation who can offer the most suitable treatment for you. 

What is problem gambling?

Problem gambling is behaviour related to gambling which causes harm to the gambler and those around them. If someone is struggling to control their gambling behaviour it can cause stress, depression, anxiety, they may fall behind at college or work and worry about money. If someone’s gambling is causing any of these effects, it is considered problem gambling.

How do I know if I have a problem?

If you think you may be spending too much money or time gambling to please take our self-assessment quiz to find out if it is becoming a problem.

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